Thank you for shopping our E-Store.
We hope the following information will make your experience more enjoyable.
Splashtownpools.com offers full service spa/hot-tub service, spa parts, and supplies. We specialize in "Bullfrog Spas" but we will service most makes and models. Just give us a call if there is question concerning your spa. All payments for orders on our website will be processed safe & secure using PayPal.
We have tried to make our shipping as easy and fair as possible. We now have a flat rate for orders. Orders under $50 will be charged $10 shipping. Orders over $50 will be No Charge(.00). This applies to all products except for Pumps. Due to the heavy weight of this product a $20 charge will be placed on each Spa Pump ordered.
International Orders: All International Shipping will be charged the daily rates at the time of the order.
In the unlikely event you need to return an item, we have a 15 day return police for all "non chemical" products. The product should be in "NEW" condition in original unopened package. Just call or e-mail us for a return authorization. You will be responsible for return shipping costs and a 25% restocking fee. There are no returns on chemical products.
Important information on returns of special orders and used/refurbished parts:
1. There are no returns on products that have to be special ordered (ie: old style control boards, Button Panels, etc. ) If you need an older style part please make sure that is what you need prior to ordering or give us a call to confirm that it the correct part you need. If you are unsure please send us the serial number of the spa and pictures of the part.
2. Concerning Used/Refurbished parts: All used/refurbished parts are sold AS IS with no returns. We will question you and get absolute conformation that you want the part prior to processing.
Order Processing :
We try to process all orders in 1-2 days. If there is a backorder situation we will contact you via e-mail and let you know the situation and wait for your instructions.
Contacting us :
You can contact us at firstname.lastname@example.org or call us at 770-529-6756.
Safe & Secured Pay Processing :
We use Pay Pal for all of our order processing. This insures you a very safe and secure experience with our business.
You can rest assured that your information is safe an will never be sold.